Apple Care to the rescue – possible [6] and [13] fix

31
Jul/081

So after resigning myself to the fact that i bricked my iPhone, i decided to call the store i got it from who directed my to Apple Care… i explained the situation to the guy and he asked me what OS i was running (Vista Business) and asked me to create a new local account on the PC called iphone and give it admin rights.

He asked me to disconnect he iPhone and turn it off, then login to the new account.

Once the PC had logged in he asked me to hold down the HOME key on the iPhone then once i had the Apple boot logo he asked me to plug the cable in – this spawned iTunes.

He then told me to wait until the phone was recognized by iTunes then do a normal restore – which downloaded fresh 2.0 firmware and started to restore.

I asked him why simply performing this action under a new user account would make it work, and he was unsure… I’m fairly technical and i can’t even begin to hazard a guess as to why.

I have now logged back in to my normal account and iTunes has found my phone no problem at all.

I can’t guarantee that this will help anyone else – or whether it only applies to Vista… but if you have the [6] or [13] errors when trying to restore firmware… give this a shot.